ServiceNow Certified System Administration Practice

Which term describes a user assigned to take over tasks in ServiceNow?

1. Proxy

2. Delegate

3. Backup

4. Alternate

The correct answer is: Delegate

The term that describes a user assigned to take over tasks in ServiceNow is "Delegate." In the context of task management within ServiceNow, delegation allows one user to authorize another user to perform specific activities on their behalf. This feature is particularly useful when an individual is unavailable due to reasons such as vacation or illness, ensuring continuity of work and responsiveness. Using delegation enables designated users to manage pending tasks, approvals, or service requests effectively without disrupting the workflow. In ServiceNow, the concept of delegation allows for a systematic way of handling responsibilities and ensuring that processes are not stalled. Other terms such as proxy, backup, and alternate may suggest similar concepts but do not specifically align with the defined role of a user taking on assigned tasks in a structured manner as delegation does. Proxy might imply a temporary representation without formal authority to complete tasks, while backup suggests a redundant resource rather than an active participant. Alternate can indicate a secondary option but lacks the direct implication of task ownership that delegation provides.