ServiceNow Certified System Administration Practice 2025 – All-In-One Guide to Master Your System Administration Certification!

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What do you do to save a new record to the database instead of updating the current item?

UI Policy

To successfully save a new record to the database instead of updating an existing item, the action required is typically to submit a form. When you submit a form containing the information for a new record, the system processes this input as a request to add a new entry, thus distinguishing it from an update action.

The option representing this action involves filling out the fields of the form with new data and then selecting the appropriate option to save it, which often includes a submit button or similar functionality. This process ensures that a new record is created in the database, and the current item remains unaffected.

Other choices, while related to form interactions, do not explicitly indicate the action needed to create a new record. Choosing the appropriate method to create a new entry ensures clarity of purpose and adherence to the database management protocols established in ServiceNow.

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