ServiceNow Certified System Administration Practice 2026 – All-In-One Guide to Master Your System Administration Certification!

Users can belong to multiple roles and groups within ServiceNow, allowing for greater flexibility in access management and permissions control. By being part of various roles, users can inherit different sets of capabilities that correspond to their job functions or responsibilities. This multi-role assignment helps to ensure that users have access to the resources they need without being over-privileged.

Groups also play a crucial role in managing access rights. Users can be part of multiple groups, and each group may have its own set of roles assigned. This hierarchy allows organizations to streamline role management and maintain a clear structure of permissions based on function, team, or project needs.

In contrast, assigning roles based solely on department is limiting and does not reflect the complexity of many roles a user might fulfill. Restricting users to a single role is impractical in most organizational environments since job functions often require a blend of capabilities. Lastly, stating that users are not related to roles misunderstands the fundamental structure of ServiceNow's access control model, which is heavily reliant on roles to determine user permissions and access to services.