ServiceNow Certified System Administration Practice 2025 – All-In-One Guide to Master Your System Administration Certification!

In ServiceNow, Articles serve as a vital resource for providing information on various topics. They are designed to help users find answers and guidance related to specific subjects, like troubleshooting steps, how-to guides, best practices, and other informative content. This capability ensures that users have access to valuable knowledge that can assist them in their tasks without needing to submit tickets or consult with support staff.

The other options, while relevant to service management and documentation, do not encompass the primary function of Articles in ServiceNow. For instance, although documenting features of the service and communicating updates are important, those tasks typically involve different tools or modules within the ServiceNow platform, rather than being the primary purpose of Articles. Recording user permissions aligns more with security and access control rather than the informational nature of Articles. Therefore, the correct choice underscores the role of Articles as a repository of knowledge across a range of topics within the ServiceNow environment.