ServiceNow Certified System Administration Practice 2025 – All-In-One Guide to Master Your System Administration Certification!

UI Actions are utilized to create buttons, links, and context menu items on forms and lists within ServiceNow. They allow developers to extend the functionality of the platform by adding interactive elements that users can engage with. For instance, a UI Action can prompt users to initiate specific workflows, perform actions like submitting or updating records, or execute JavaScript functions that enhance user interaction.

These elements can be configured to be conditionally displayed based on user roles, record states, or other criteria, making them flexible and powerful tools for customizing the user experience in ServiceNow. The proper placement of UI Actions contributes significantly to improving usability within applications.

In contrast, Data Policies are primarily used to enforce data integrity and rules for record fields, while Business Rules focus on server-side logic that executes when records are inserted, updated, or deleted. Client Scripts are concerned with client-side scripting to manage form behaviors but do not have the functionality to create buttons or links directly. Thus, UI Actions specifically address the need to interact with users through these interface elements.