ServiceNow Certified System Administration Practice 2025 – All-In-One Guide to Master Your System Administration Certification!

The table that holds roles in ServiceNow is the sys_user_role table. This table is specifically designed to store information about user roles, which are essential in managing permissions and access for users within the ServiceNow platform. Each role defined in this table can grant specific rights to a user, allowing them to perform designated actions within the system.

The other options, while related to users and roles, serve different purposes. For example, sys_user_group holds information about user groups and their associations, which helps in organizing users for easier management and permission sharing. The sys_user table is primarily used for storing individual user records, including their details but not the roles themselves. Lastly, sys_role, while it seems to imply it could hold role information, is not the correct table name used in ServiceNow for this purpose. Therefore, sys_user_role is the definitive table that stores the role assignments.