ServiceNow Certified System Administration Practice 2025 – All-In-One Guide to Master Your System Administration Certification!

Making Knowledge Base articles public while protecting them with roles is an effective way to manage access to these articles without completely restricting their visibility. This approach allows certain users or groups to view, edit, or manage articles based on assigned roles, which enables a more controlled dissemination of information. It strikes a balance between accessibility and security, ensuring that only authorized personnel can make changes while allowing broader access to users who need information.

Roles can be tailored to different user needs, making it easier to share knowledge within the organization while maintaining the integrity and accuracy of the content. For example, a role could be designated for technicians who can edit articles, while general users may only have read access. This flexibility supports collaboration and fosters a culture of knowledge sharing, which is essential in an organization.

The other options, while they may have security merits, present either overly stringent or impractical means of protecting Knowledge Base articles. Keeping them confidential at all times severely limits access and can inhibit knowledge sharing. Requiring password authentication adds an additional layer of security that may not be user-friendly in an environment where users frequently need to access information. Enabling encryption on the article protects the data itself but does not address access controls and user permissions, which are crucial in the management of a Knowledge Base