ServiceNow Certified System Administration Practice 2025 – All-In-One Guide to Master Your System Administration Certification!

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Which access control determines read and write permissions for records in ServiceNow?

Data Policies

Business Rules

ACL (Access Control List)

The correct choice is ACL (Access Control List) because it specifically governs the read and write permissions for records within the ServiceNow platform. ACLs define how data can be accessed and manipulated across different tables and records, establishing rules based on user roles, conditions, and operations such as creating, reading, updating, or deleting records.

Data Policies primarily enforce data integrity and can also be used to set data values in records but do not directly govern access permissions. Business Rules are used to execute server-side logic and could influence data manipulation but do not inherently manage user permissions for accessing data. Roles define a user's capabilities within the system but do not independently control access to specific records; they are part of how ACLs function. Hence, ACLs are the precise mechanism for controlling record-level access in ServiceNow.

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