ServiceNow Certified System Administration Practice 2025 – All-In-One Guide to Master Your System Administration Certification!

The correct choice is Event. In ServiceNow, an event is defined as a significant occurrence or change in status that is recognized by the system. Events are typically associated with monitoring and alerting processes. They indicate situations or activities that might require further investigation or action, such as hardware failures, application performance issues, or changes in user behavior.

Events play a pivotal role in IT operations management, as they are essential for proactive monitoring and can trigger workflows or notifications when certain thresholds are met. This capability helps organizations respond effectively to incidents and improve overall service reliability.

On the other hand, an incident refers to an unplanned interruption to a service or a reduction in the quality of a service. A change request is a formal proposal for an alteration to the system, while a service request is a user request for information, advice, or access to a service. While all these terms are important within ServiceNow, they do not encapsulate the idea of an occurrence or a condition that prompts monitoring and investigation as directly as an event does.