ServiceNow Certified System Administration Practice 2026 – All-In-One Guide to Master Your System Administration Certification!

The correct answer is Business Rule. Business Rules in ServiceNow are designed to automatically execute specific actions in response to changes in records, such as when a record is displayed, inserted, updated, or deleted. They can enforce data integrity by applying permissions, sending notifications, and triggering other automated processes or workflows based on the defined conditions. This powerful automation capability helps maintain consistent business processes and data quality within the ServiceNow platform.

Access Control primarily focuses on restricting access to specific records or fields based on user roles and conditions but does not directly execute processes in response to record changes. Client Scripts run on the client side (browser), allowing for real-time interactions and validations before data is sent to the server, but they do not trigger server-side actions when records are modified. Background Scripts are typically used for administrative tasks and executing code on the server, but they do not apply to individual record changes in the same structured way that Business Rules do.