ServiceNow Certified System Administration Practice 2026 – All-In-One Guide to Master Your System Administration Certification!

The correct sequence to run an Update Set in ServiceNow is "Retrieve, Commit, Apply."

To elaborate on this process:

First, the "Retrieve" step involves fetching the Update Set from the source instance that you are working with. This means that you are bringing the changes that have been made in the source instance into your production instance. It's crucial to ensure that the relevant Update Set is correctly identified and chosen for retrieval.

Next, "Commit" is the step where the retrieved Update Set is committed to the production instance. Committing applies the changes contained in the Update Set to the database. At this point, the changes are made effective, but they may not yet be fully visible or in effect until the subsequent step.

Lastly, the "Apply" phase involves applying the changes and ensuring that everything is functioning as intended. This step validates that the updates are visible and operational within the production instance.

This sequence is essential for maintaining the integrity and order of updates in ServiceNow, ensuring that all changes are properly retrieved, made effective, and then applied without conflicts.