ServiceNow Certified System Administration Practice 2026 – All-In-One Guide to Master Your System Administration Certification!

The sequence for displaying lists in ServiceNow is established through field order settings. This setting defines the order in which fields are displayed in list views, allowing administrators to customize the layout according to user needs. By configuring the field order, administrators ensure that the most relevant information is presented first, enhancing the usability and efficiency of interactions with the database.

Though other methods like UI policies, Configuration Items, and Business Rules play significant roles in how data is presented and manipulated, they do not directly control the order in which fields appear in list displays. UI policies focus on form behavior and field visibility, Business Rules automate processes and enforce data integrity, and Configuration Items pertain to the configuration management database but do not dictate field order in lists. This is why the correct answer highlights the importance of field order settings in establishing the display sequence of lists.