ServiceNow Certified System Administration Practice 2025 – All-In-One Guide to Master Your System Administration Certification!

In ServiceNow, the acronym CI stands for Configuration Item. This term is integral to IT Service Management (ITSM) and refers to any component that needs to be managed in order to deliver an IT service. Configuration Items can include hardware, software, documentation, and any other item that contributes to the delivery of an IT service.

Understanding Configuration Items is crucial, as they are tracked in the Configuration Management Database (CMDB). The CMDB serves as a centralized repository that provides a clear picture of the state of an organization's technology and its relationships. By managing CIs effectively, organizations can improve their service delivery, manage changes more effectively, and minimize risks associated with IT services.

The other options do not accurately represent the meaning of CI in the context of ServiceNow. Customer Information is more related to customer relationship management rather than configuration management, Change Instance is not a standard term used in this context, and Control Interface typically refers to user interfaces for system controls, not something categorized under configuration management.