ServiceNow Certified System Administration Practice 2025 – All-In-One Guide to Master Your System Administration Certification!

The correct term for a set of instructions that run on the server side in ServiceNow is indeed Business Rule. Business Rules are essential in ServiceNow as they are used to automate processes, enforce security, and manage workflows. They execute in response to database operations like insert, update, or delete actions. Since Business Rules perform their tasks on the server, they can interact directly with the database, allowing for significant modifications and validations of data in a controlled manner.

Client Scripts, on the other hand, are run on the client side (typically within the user's browser) and are primarily used for user interface interactions. Data Policies focus on data validations and are more about data integrity and compliance, primarily working on record submissions without the same operational capabilities as Business Rules. User Scripts are not standard terminology within ServiceNow setup; they may refer to various user-defined scripts but do not encapsulate a formal function like Business Rules do.