ServiceNow Certified System Administration Practice 2025 – All-In-One Guide to Master Your System Administration Certification!

The primary purpose of a Service Catalog in ServiceNow is indeed to provide users with a list of available services. This functionality enables users to easily access and request services that meet their needs, whether they are IT services, HR services, facilities requests, or any other type of service offered by the organization. The Service Catalog creates a user-friendly interface that enhances the user experience by allowing them to find and request services quickly, without needing extensive knowledge of the underlying processes or systems.

The Service Catalog also helps streamline the service delivery process by categorizing services, enabling effective request management, and supporting self-service capabilities. While it is related to logging incidents and managing requests, that aspect is more about handling actions after a service request is made, rather than the catalog's primary role of presenting available services.

In essence, the Service Catalog serves as a critical component in ServiceNow, supporting both users and administrators by making service offerings transparent and accessible.