ServiceNow Certified System Administration Practice

Which table is used to manage CI relationships in ServiceNow?

1. cmdb_rel_ci

2. ci_relationships

3. base_ci

4. software_ci

The correct answer is: cmdb_rel_ci

The correct choice is the table named cmdb_rel_ci, which is specifically designed to manage Configuration Item (CI) relationships within ServiceNow. This table stores the relationships between different CIs, allowing users to establish how these items connect and interact with one another. In ServiceNow's Configuration Management Database (CMDB), understanding the relationships between CIs is crucial for effective IT service management and impact analysis. The cmdb_rel_ci table contains records that define various types of relationships, such as "Depends On," "Connected To," and other relational types, providing a comprehensive view of how different components within the IT infrastructure relate to and rely on one another. The other tables mentioned do not serve the same function. The ci_relationships table is not a standard ServiceNow table for managing CI relationships; instead, it may refer to a concept but is not utilized for this purpose in the platform. The base_ci table is a foundational table for storing overall CI records but does not specifically manage relationships. Lastly, the software_ci table is used for managing information specifically related to software CIs, which is a subset of configuration items and does not address managing relationships comprehensively. Hence, cmdb_rel_ci is the dedicated table for this task.