ServiceNow Certified System Administration Practice

Which table is used to track changes in an update set?

1. System Update Table

2. Audit Table

3. Update Set Table (sys_update_xml)

4. Change Record Table

The correct answer is: Update Set Table (sys_update_xml)

The Update Set Table, known as sys_update_xml, is specifically designed to track changes made within an update set. This table records the XML representation of the changes, including any customizations or configurations that are being moved from one instance to another. It plays a critical role in the update set process, allowing administrators to manage and implement changes across different ServiceNow instances efficiently. The other options serve different purposes within the ServiceNow ecosystem. The System Update Table typically relates to system-level changes rather than update sets directly. The Audit Table records detailed information about changes across various records for auditing purposes but isn’t specific to update sets. Lastly, the Change Record Table is focused on managing ITIL change management processes, capturing requests for change rather than the tracking of changes within update sets. Thus, the correct choice for tracking changes in an update set is indeed the Update Set Table.