ServiceNow Certified System Administration Practice

Which of the following is a benefit of having a CMDB?

1. Cost savings

2. Information redundancy

3. Disorganized data

4. Increased incident backlog

The correct answer is: Cost savings

Having a Configuration Management Database (CMDB) offers numerous benefits, and one of the primary advantages is cost savings. By providing a comprehensive view of an organization's IT assets and their relationships, a CMDB helps streamline operations and improves decision-making processes. Organizations can identify redundancies, optimize resources, and enhance service delivery, all of which contribute to reducing costs over time. Additionally, accurate and up-to-date information on configurations allows for more effective change management, minimizing the risks and costs associated with service disruptions. In contrast, information redundancy can lead to confusion and inefficiencies, while disorganized data complicates data management and retrieval processes. Furthermore, increased incident backlog indicates a level of chaos or inefficiency in incident resolution, which a well-implemented CMDB seeks to alleviate rather than exacerbate. The effective use of a CMDB promotes better incident management by providing relevant and accurate information, ultimately reducing backlogs and improving service reliability.