ServiceNow Certified System Administration Practice

Which of the following is a role provided by ServiceNow?

1. Business Analyst

2. ITIL

3. Data Scientist

4. Security Officer

The correct answer is: ITIL

The correct answer highlights the "ITIL" role provided by ServiceNow. ITIL, which stands for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business. In the context of ServiceNow, the ITIL role is significant because it encompasses a range of management processes and defines key functions in service delivery, service support, and continual service improvement. ServiceNow provides comprehensive modules and functionalities that support ITIL processes, such as Incident Management, Change Management, Problem Management, and Service Request Management, allowing certified users to effectively manage IT services. Having an ITIL role within ServiceNow enables users to leverage these best practices, ensuring the organization can streamline its IT operations, improve service quality, and enhance customer satisfaction. The other options represent roles that, while valuable in various contexts, are not specifically defined roles within the ServiceNow platform. A Business Analyst focuses on analyzing and improving business processes, a Data Scientist deals with data analysis and modeling, and a Security Officer oversees information security, but none of these roles are inherently linked to specific ServiceNow functionalities or offerings like the ITIL role is.