ServiceNow Certified System Administration Practice

Which of the following is an example of a Configuration Item?

1. Software contracts and licenses

2. Project documentation

3. Business contracts

4. Meeting notes

The correct answer is: Software contracts and licenses

A Configuration Item (CI) is any component that needs to be managed in order to deliver an IT service. This includes all items that are relevant to the service delivery and can encompass a wide range of objects, such as hardware, software, documentation, and services themselves. In this context, software contracts and licenses qualify as Configuration Items because they are essential components that need to be tracked and managed within the IT service management system. They directly relate to the management of software and its compliance, making them critical for ensuring that organizations adhere to licensing agreements and maintain necessary support for software products. On the other hand, project documentation, business contracts, and meeting notes do not directly constitute Configuration Items. Project documentation may assist in the management of projects but is not a component of service delivery. Business contracts pertain to legal agreements and may not directly impact IT operations or services. Meeting notes are simply recordings of discussions that do not represent items that need configuration management. Thus, while they are important in their own right, they do not fit the criteria for Configuration Items in the context of IT service management.