ServiceNow Certified System Administration Practice

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Which of the following describes a Feature Release within ServiceNow?

Minor update to existing features
Significant upgrade with new features
Hotfix for immediate issues
A routine patch for security vulnerabilities

The correct answer is: Significant upgrade with new features

The concept of a Feature Release in ServiceNow pertains to a significant upgrade that introduces new features and capabilities to the platform. These releases are typically more extensive than minor updates and may include enhancements to existing functionalities as well as entirely new features. Feature Releases can provide noteworthy improvements that can significantly alter the user interface, offer new applications, or enhance existing processes, thereby facilitating greater efficiency and expanded use cases for organizations utilizing ServiceNow. The distinction lies in the scope of the changes: while a minor update might refine existing features without substantial overhaul, a Feature Release aims to iterate on and expand the ServiceNow platform's overall capabilities, thereby enhancing the user experience and operational effectiveness of the system. It’s crucial to differentiate this from hotfixes and routine patches, which are designed to address immediate issues and security vulnerabilities, respectively, rather than fundamentally enhancing the product's functionalities.