ServiceNow Certified System Administration Practice

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Which of the following can be removed from ServiceNow?

Client scripts
UI Policies
Plug-ins
Business Rules

The correct answer is: Plug-ins

The ability to remove plug-ins from ServiceNow is typically restricted to certain conditions and is often regarded as a significant action because plug-ins can introduce critical components, functionalities, or even foundational changes to the platform. When a plug-in is installed, it enriches the ServiceNow instance with new features, enhancements, or integrations that can substantially affect the behavior of the system. Once activated, the underlying changes made by a plug-in may integrate deeply into the system. For this reason, if an organization decides that a particular plug-in is no longer needed, it may not be straightforward to remove it without potentially causing issues or discontinuing dependent functionalities. While other elements like client scripts, UI policies, and business rules can be deleted or modified at any time without the same level of impact on the system's core structure, removing a plug-in generally entails more careful consideration and can involve complex steps to ensure system integrity. Thus, the nature of plug-ins allows for their removal, but it comes with caveats that do not apply to the other options, which are more modular and can be adjusted or deleted without significant system-wide ramifications.