ServiceNow Certified System Administration Practice

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Which of the following actions is a Business Rule NOT responsible for?

  1. Triggering workflows

  2. Updating records

  3. Changing field types

  4. Validating data on a form

The correct answer is: Changing field types

A Business Rule in ServiceNow is primarily used for automating processes, enforcing consistency, and managing data integrity whenever records are created, updated, or deleted. Among its responsibilities are triggering workflows, updating records, and validating data on a form. When it comes to changing field types, that action falls outside the scope of what Business Rules are designed to do. Field types are structural components of the database schema, and altering them requires administrative changes to the table configuration rather than the runtime logic applied by Business Rules. Therefore, this makes the correct answer a clear indication of how Business Rules operate within the ServiceNow ecosystem.

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