ServiceNow Certified System Administration Practice

Which of the following accurately describes a BSM map?

1. A graphical display of business services and their associated CIs

2. A table for documenting CI changes

3. A report for financial audits

4. A workflow process representation

The correct answer is: A graphical display of business services and their associated CIs

A BSM map, or Business Service Management map, provides a visual representation of the relationships between business services and their associated Configuration Items (CIs). This graphical display is crucial for understanding how different components of a business service interconnect and rely on one another. By mapping out these relationships, organizations can gain valuable insights into service performance, potential impacts of changes, and dependencies among CIs, which is vital for effective service management and operational stability. The other options do not accurately describe a BSM map: a table for documenting CI changes pertains to change management processes, a report for financial audits would focus on fiscal oversight, and a workflow process representation relates to the sequencing of tasks or activities, neither of which captures the essence of a BSM map's focus on visualizing business service relationships and impacts.