ServiceNow Certified System Administration Practice

Which feature allows users to interact with records in a tabular format in ServiceNow?

1. Record List

2. Data Dictionary

3. Workflow Editor

4. Security Roles

The correct answer is: Record List

The feature that allows users to interact with records in a tabular format in ServiceNow is the Record List. This functionality provides a spreadsheet-like interface where users can view, filter, and sort through a list of records efficiently. Each row in the Record List corresponds to a record in a particular table, showing key fields and allowing for bulk actions, such as editing or deleting multiple records at once. The design is aimed at enhancing user experience by simplifying the management of data, which is essential for effective administration and operations in ServiceNow. The Data Dictionary serves a different purpose; it defines the structure of tables and fields but does not display records in a tabular format for user interaction. The Workflow Editor is focused on designing and automating processes rather than enabling direct interaction with data records. Security Roles pertain to access control within ServiceNow and do not directly relate to presenting or interacting with records in a tabular manner. Thus, the Record List is specifically tailored for user interaction with records in a way that is both intuitive and efficient.