ServiceNow Certified System Administration Practice

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Which component is used to customize the layout of forms in ServiceNow?

Form Designer
Workflow Editor
Business Rules
Script Include

The correct answer is: Form Designer

The Form Designer is the component used to customize the layout of forms in ServiceNow. It provides an intuitive interface that allows administrators and developers to easily drag and drop fields, sections, and related lists to create a layout that best fits the needs of users and the organization's requirements. This tool enables users to control the presentation of information by adjusting the placement and properties of form elements. Through the Form Designer, you can modify existing forms or create new forms tailored to specific applications or user roles, significantly enhancing the user experience. In contrast, the Workflow Editor is focused on defining the sequence of tasks in a workflow for processes like approvals or notifications; it doesn't handle form layouts. Business Rules are server-side scripts that execute when records are inserted, updated, or deleted, impacting data processing rather than user interface design. Script Includes are reusable server-side scripts that allow you to define functions to be used by other scripts and do not relate to form layout customization. Therefore, the Form Designer is specifically purpose-built for adjusting and managing how forms appear and function within ServiceNow.