ServiceNow Certified System Administration Practice

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Which application is used to manage user access in ServiceNow?

System Security
Access Control List
Role Management
User Administration

The correct answer is: Access Control List

The correct answer is the Access Control List. In ServiceNow, the Access Control List (ACL) is a key component used to define permissions for users and groups in relation to various records and operations within the platform. ACLs dictate who can see or interact with certain data based on roles, effectively managing user access at a granular level. ServiceNow utilizes ACLs to enforce security by specifying the conditions under which certain records can be accessed, created, or modified. This includes access to tables, fields, and other resources, allowing administrators to customize permissions based on organizational policies and user responsibilities. While the other choices involve aspects of user access management, they do not specifically serve as the primary mechanism for managing access. System Security pertains to broader security configurations, Role Management focuses on assigning roles to users, and User Administration involves the overall handling of user records. However, it is the Access Control List that directly regulates access to data within the ServiceNow environment.