ServiceNow Certified System Administration Practice

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Where can you change the banner and colors in ServiceNow?

System Properties
User Preferences
CSS Properties
Instance Settings

The correct answer is: System Properties

The correct choice for changing the banner and colors in ServiceNow is found in System Properties. This is because System Properties contains various settings that allow administrators to customize the instance's overall appearance and behavior, which includes modifying the banner image and applying color changes across the platform interface. Within System Properties, you can access specific settings related to themes and branding, making it a centralized location for adjustments to visual aspects. This capability enables organizations to align the ServiceNow interface with their corporate branding or user preferences effectively. User Preferences, while allowing end-users to customize certain elements of their interface, do not provide the same level of systemic branding adjustments as System Properties. CSS Properties could suggest custom style modifications, but these typically require coding knowledge and do not necessarily cover the primary settings for banner and colors. Instance Settings might contain some relevant configurations, but it's not the primary place for altering the overall aesthetic elements experienced by every user in the instance.