ServiceNow Certified System Administration Practice

Where are roles stored in ServiceNow?

1. Sys_user_table

2. Sys_user_role table

3. Sys_roles_management

4. Sys_security_roles

The correct answer is: Sys_user_role table

The correct answer is that roles are stored in the Sys_user_role table. This table is specifically designed to manage user roles within ServiceNow. Each record in the Sys_user_role table represents a distinct role that can be assigned to users or groups. This organization allows for effective management of permissions and controls over what users can do within the ServiceNow platform, as roles typically dictate access to applications, modules, and data. The classification in this dedicated table streamlines both the assignment of roles and the auditing of user permissions. While other options might seem related to security or user permissions, they do not serve as the primary repository for role data, which reinforces the importance of the Sys_user_role table in the ServiceNow ecosystem.