ServiceNow Certified System Administration Practice

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Where are business rules stored in ServiceNow?

  1. In the sys_properties table

  2. In the sys_script table

  3. In the sys_user table

  4. In the sys_user_role table

The correct answer is: In the sys_script table

Business rules in ServiceNow are stored in the sys_script table. This table contains server-side scripts that enable business logic to be executed automatically in response to specific conditions or actions within the system. It includes various types of scripts beyond just business rules, such as script includes and scheduled jobs, but business rules specifically are a key component within this structure. By storing business rules in the sys_script table, ServiceNow provides a centralized location for managing all related server-side scripting functionality. This integration ensures consistency and accessibility, allowing administrators and developers to create, edit, and manage business logic effectively. The other options pertain to different types of data within the ServiceNow platform: sys_properties is used for system properties configuration, sys_user contains user records, and sys_user_role holds information related to user roles. Understanding the organization of these components is essential for effective system administration within ServiceNow.