ServiceNow Certified System Administration Practice

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Where are Business Rules configured within ServiceNow?

Form Designer
System Properties
Client Scripts
System Definition

The correct answer is: System Definition

Business Rules in ServiceNow are configured within the System Definition section. This area is specifically designated for creating and managing server-side logic that is executed when records are inserted, updated, or deleted. Business Rules provide a robust way to automate processes and enforce business logic on the server side, ensuring the desired actions occur in response to specific conditions being met. In contrast, Form Designer is used primarily for customizing the layout and appearance of forms within the ServiceNow interface, focusing on front-end user interactions rather than back-end logic. System Properties is a different area intended for setting global or application-specific properties that affect system behavior, rather than defining business rules. Client Scripts are used to manage client-side logic and are executed in the user's browser, which is distinctly different from the server-side processing of Business Rules. This adds clarity to why System Definition is the correct context for Business Rules configuration.