ServiceNow Certified System Administration Practice

When do Business Rules apply in ServiceNow?

1. When using UI policies

2. When using Access Control Rules

3. When conditions are met

4. When records are created or updated

The correct answer is: When records are created or updated

Business Rules in ServiceNow are designed to run scripts that execute on the server side when certain conditions are met. Specifically, they are triggered whenever records are created, updated, or deleted in the database. This means that the proper context for Business Rules is directly linked to the lifecycle of records in the system. By stating that Business Rules apply when records are created or updated, it highlights that these scripted actions allow system administrators and developers to automate processes, enforce data integrity, and apply business logic consistently across the platform. The focus on records specifically points to the typical use cases of ensuring that the business logic is applied appropriately as data changes occur. For instance, when a new incident is created or an existing incident is updated, the corresponding Business Rules can be set to perform actions like setting default values, notifying users, or integrating with other services. The other options relate to other functionalities in ServiceNow but do not accurately characterize the scenarios in which Business Rules apply. UI policies deal with client-side behavior of forms, Access Control Rules manage permissions, and while conditions being met are part of business rule execution, they do not directly define when Business Rules are applicable, as the record creation or update is the actual trigger point that initiates the execution.