ServiceNow Certified System Administration Practice

What type of access does the System Administrator role provide in ServiceNow?

1. Read-only access to all records

2. Full access to system configuration

3. Limited access to user information

4. Access only to reports and dashboards

The correct answer is: Full access to system configuration

The System Administrator role in ServiceNow indeed provides full access to system configuration, which is essential for managing and maintaining the ServiceNow environment. This role has the highest level of privileges, enabling administrators to perform critical functions such as configuring application settings, managing user roles and permissions, creating and modifying tables, and implementing workflows. Having this level of access is crucial for ensuring that the system operates smoothly and securely, allowing administrators to customize the platform according to the organization’s needs. The ability to oversee system configuration includes access to all aspects of the ServiceNow application, ensuring that the administrator can manage, troubleshoot, and enhance the system effectively. Other options indicate limitations in access levels, which do not reflect the comprehensive capabilities granted by the System Administrator role. For instance, read-only access, limited user information access, and restricted permissions such as only accessing reports and dashboards do not align with the responsibilities and authority associated with the System Administrator position.