ServiceNow Certified System Administration Practice

Disable ads (and more) with a membership for a one time $2.99 payment

Prepare for the ServiceNow Certified System Administrator Exam with engaging quizzes and detailed explanations. Master every topic and boost your confidence for the exam.

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

What term describes when an SLA is not met?

Breached
Exceeded
Delayed
Compromised

The correct answer is: Breached

The term that describes when a Service Level Agreement (SLA) is not met is "breached." When an SLA is breached, it signifies that the agreed-upon service levels have not been achieved, indicating a failure to meet the service expectations established in the agreement. This may have implications for service providers, including potential penalties or the need to take corrective actions to address the lapse. The concept of exceeding an SLA indicates that service levels were surpassed, which does not apply when the SLA is not met. "Delayed" refers to a situation where there is a holdup in meeting deadlines but does not specifically denote a failure to meet the SLA requirements. Lastly, the term "compromised" suggests a reduction in quality or integrity but is not the standard terminology used to refer to a failure in meeting SLA standards.