ServiceNow Certified System Administration Practice

What table holds CI information?

1. cmdb_ci

2. sys_class

3. sys_ci

4. cmdb_ci_class

The correct answer is: cmdb_ci

The table that holds Configuration Item (CI) information in ServiceNow is the cmdb_ci table. This is a core part of the Configuration Management Database (CMDB), which is designed to track all configuration items and their relationships. Each record in the cmdb_ci table represents a different type of CI, such as servers, applications, or network devices, and contains attributes that describe the CI, including its name, type, status, and relationships to other CIs. The other options, while related to configuration management, serve different purposes. The sys_class table is a base table that provides classification for different types of records, allowing for a hierarchical structure and inheritance in the CMDB. The sys_ci table is not a direct reference to a specific CI storage; it serves as a parent table for configuration items but does not hold CI data itself. Lastly, the cmdb_ci_class table is used for class definition and manages classifications in the CMDB but does not contain the CI's actual data. Hence, the cmdb_ci table is the definitive source for CI information in ServiceNow.