ServiceNow Certified System Administration Practice

What step must be taken to make workflows available to users?

1. Activate the workflow

2. Publish the workflow

3. Submit the workflow for approval

4. Set the workflow to active

The correct answer is: Publish the workflow

To ensure that workflows are accessible to users, the correct action is to publish the workflow. Publishing is a crucial step because it finalizes the workflow, making it available for execution within the ServiceNow platform. When a workflow is published, it is confirmed as ready for use and can then be initiated by users based on the conditions or triggers defined within it. Other options reflect steps that may be involved in the workflow management process. For instance, activating a workflow usually implies that it has already been published and is ready to be used actively. Similarly, submitting a workflow for approval pertains to an internal process of confirming the workflow’s design and functionality before it can be made available. Setting the workflow to active is a step that generally occurs after a workflow has been published, ensuring it is operational within the system. Therefore, publishing is the essential step that directly makes workflows available for users to utilize in their tasks and processes.