ServiceNow Certified System Administration Practice

What role does 'Approval' play in ServiceNow workflows?

1. It defines user permissions

2. It helps manage hardware inventory

3. It is a stage that requires confirmation to proceed

4. It controls service outages and incidents

The correct answer is: It is a stage that requires confirmation to proceed

In ServiceNow workflows, the role of 'Approval' primarily functions as a stage that requires confirmation to proceed. This means that before certain actions are executed in the workflow, approval from designated users or groups is necessary. This is critical in processes where validation, consent, or oversight is needed to ensure that actions align with governance, risk management, or compliance policies. For instance, in a request fulfillment workflow, an approval stage might be implemented to verify that a requested service or hardware purchase has been reviewed and authorized by the appropriate personnel. This safeguards against unauthorized changes or expenditures, ultimately leading to better control over processes and resources. The other options describe aspects that do not align with the specific function of the Approval stage. While user permissions are essential for defining who can do what within the system, this does not specifically pertain to the approval process itself. Managing hardware inventory relates to asset management practices rather than workflow approvals. Lastly, controlling service outages and incidents involves incident management and response processes, which are separate from the approval mechanisms within workflows.