ServiceNow Certified System Administration Practice

What methods can be used to populate the Configuration Management Database (CMDB)?

1. Manual only

2. Automatically only

3. Manually and from Service Catalog

4. Manually, from events, and import sets

The correct answer is: Manually, from events, and import sets

The answer reflects the comprehensive nature of how data can be populated into the Configuration Management Database (CMDB). The CMDB is a crucial component in IT service management, as it enables organizations to maintain an accurate repository of their IT assets and configurations. Populating the CMDB can be achieved through multiple methods, which enhances the richness and reliability of the data. Manual entry allows administrators to directly input critical information that might not be captured through automated processes. This is often necessary for unique or bespoke configurations that require human judgment to define accurately. Additionally, using events to populate the CMDB allows for a more dynamic and responsive approach. Events generated by monitoring tools can trigger updates to the CMDB when changes occur in the IT environment. This ensures the CMDB remains aligned with the actual state of the IT infrastructure. Import sets are another method that facilitates bulk data importation into the CMDB from various sources, enabling efficient handling of large data sets and reducing the manual workload. This can include information pulled from other systems, CSV files, or APIs, which promotes data centralization. The flexibility to use multiple methods for populating the CMDB ensures that the database remains comprehensive, timely, and adaptable to the ongoing changes in an organization's IT landscape. Thus, utilizing a