ServiceNow Certified System Administration Practice

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What method allows users to access the Knowledge Base without logging in?

Public access
Event
Active directory authentication
Single sign-on configuration

The correct answer is: Event

The best method for allowing users to access the Knowledge Base without logging in is public access. This feature enables users to view and interact with Knowledge Base articles immediately, without the need to create an account or log into the ServiceNow platform. This accessibility is essential for organizations that want to share information broadly with users, including those who may not have a direct relationship with the ServiceNow instance or for those seeking self-service options. Public access ensures that organizations can provide valuable resources and information to a wider audience, improving user experience and providing timely support without restrictions. Other methods, such as event management, active directory authentication, and single sign-on configurations, are primarily focused on managing user identities and access permissions rather than facilitating open access.