ServiceNow Certified System Administration Practice

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What is the term for the contract with outside suppliers in the context of SLA?

Underpinning Contract (UC)
Third-Party Agreement (TPA)
External Service Contract (ESC)
Service Supplier Agreement (SSA)

The correct answer is: Underpinning Contract (UC)

The term for the contract with outside suppliers in the context of Service Level Agreements (SLA) is Underpinning Contract (UC). This term refers to the legal and operational agreements that an organization establishes with external vendors or suppliers to support the achievement of service levels outlined in an SLA. By defining specific responsibilities, performance metrics, and compliance measures, an Underpinning Contract ensures that the service provider meets their commitments and contributes to the overall service delivery and quality management process. The Underpinning Contract provides a foundation for collaboration and accountability between the organization and its suppliers, establishing a framework for monitoring and managing service delivery performance. Other options may reference similar concepts but do not accurately capture the formalized framework that an Underpinning Contract represents in aligning external supplier support with service level commitments.