ServiceNow Certified System Administration Practice

What is the purpose of update sets in ServiceNow?

1. To create reports

2. To capture and move customizations between instances

3. To update system patches

4. To import data from external sources

The correct answer is: To capture and move customizations between instances

The purpose of update sets in ServiceNow is to capture and move customizations between instances. Update sets allow developers and system administrators to bundle changes made in a ServiceNow instance, such as new tables, fields, and business rules, so they can be easily transferred to other instances, like development or production. This functionality is critical for maintaining consistency across various environments and for migrating updates efficiently. By using update sets, teams can ensure that the configurations they develop in one instance are accurately and completely replicated in another, facilitating a seamless transition and deployment process for custom features or applications. Other choices refer to different functionalities within ServiceNow. Creating reports is related to the reporting module, updating system patches involves the system maintenance processes, and importing data from external sources pertains to import sets and data integrations. Each of these tasks serves different purposes and does not reflect the function of update sets.