ServiceNow Certified System Administration Practice

What is the primary use of a UI Policy?

1. Affect data displayed in the database

2. Run scripts at the server level

3. Control form behavior based on conditions

4. Evaluate user permissions for records

The correct answer is: Control form behavior based on conditions

The primary use of a UI Policy in ServiceNow is to control form behavior based on predefined conditions. UI Policies allow administrators to dynamically change the visibility, mandatory status, and read-only status of fields on a form without the need for scripting. For example, if a certain field is filled out, a UI Policy can make another field mandatory or visible, streamlining the user experience and ensuring that users only interact with fields that are relevant to their inputs. By applying conditions to these policies, administrators can tailor the form behavior according to specific business logic, helping to maintain data integrity and enhance usability. This results in more efficient data entry and reduces the chances of user errors by guiding interactions based on the context of the data being entered. The other options involve functionalities that are not aligned with the primary purpose of UI Policies. For instance, affecting data displayed in the database pertains more to data management rather than UI controls. Running scripts at the server level typically relates to business rules or script includes. Evaluating user permissions for records is generally handled by Access Control rules. Thus, the primary role of a UI Policy is indeed to manage and optimize the form behavior during user interactions.