ServiceNow Certified System Administration Practice

What is the main purpose of a Business Rule in ServiceNow?

1. To automate user notifications

2. To define data access permissions

3. To execute server-side logic when records are displayed, inserted, updated, or deleted

4. To customize user forms

The correct answer is: To execute server-side logic when records are displayed, inserted, updated, or deleted

The main purpose of a Business Rule in ServiceNow is to execute server-side logic when records are displayed, inserted, updated, or deleted. Business Rules are essential components of the ServiceNow platform, designed to automate processes and ensure that specific conditions trigger certain actions on the data stored in the system. When a record is being manipulated, Business Rules can enforce business logic such as validations, updates to related records, and notifications. They provide a way to maintain data integrity and standard operations across the platform by controlling and responding to database changes effectively. This automation at the server level helps maintain consistency and efficiency in handling tasks within ServiceNow. While other options may represent important functions in ServiceNow, they do not capture the primary essence of Business Rules. For example, automating user notifications and customizing user forms involve different functionalities; notifications can be handled through Alerts or Notifications, and form customization is typically managed through UI Policies or Client Scripts. Similarly, data access permissions are controlled through Access Control Rules, which govern who can see or work with specific pieces of data but are separate from the foundational logic that Business Rules provide.