ServiceNow Certified System Administration Practice

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What is the function of an Approval in a workflow?

To verify and validate requests or decisions
To automatically close tasks
To escalate issues
To send notifications to users

The correct answer is: To verify and validate requests or decisions

In the context of a workflow, an Approval serves a crucial function in ensuring that requests or decisions undergo a necessary verification and validation process before they are executed. This step is vital for maintaining accountability and control over processes within the system. By requiring approval, organizations can ensure that actions taken in the workflow are aligned with business needs and governance standards, helping to mitigate risks and ensure that all stakeholders are properly informed and on board with the proposed actions. The other options, while related to different aspects of workflow management, do not accurately describe the primary role of an Approval. Automatically closing tasks might be part of a workflow process, but it does not involve the decision-making aspect intrinsic to Approvals. Escalating issues addresses how workflows can manage problems but, again, it lacks the direct verification function of an Approval. Sending notifications is important for communication but does not reflect the accountability and control aspect that Approvals provide. Thus, the core role of an Approval in a workflow is indeed to verify and validate requests or decisions.