ServiceNow Certified System Administration Practice

What is the first step in importing data using Import Sets?

1. Create a transform map

2. Load data

3. Transform data

4. Commit changes

The correct answer is: Load data

The first step in importing data using Import Sets is to load the data. This initial phase involves bringing the data into the ServiceNow instance from an external source, such as a CSV file, Excel sheet, or another database. When you load data into an Import Set table, ServiceNow temporarily stores that data, allowing it to be processed subsequently. After the data has been successfully loaded, the import process can proceed to other crucial steps, such as creating a transform map, transforming the data, and committing changes. Each of these subsequent steps relies on the successful loading of data as a foundational prerequisite, and they all play distinct roles in ensuring that the data gets accurately mapped and saved to the appropriate tables in ServiceNow. By first focusing on loading the data, you set the stage for effective data transformation and integration into your ServiceNow environment.