ServiceNow Certified System Administration Practice

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What is the default workflow process for ServiceNow when a request is created?

REQ > RITM > TASK
REQUEST > APPROVAL > TASK
PAYMENT > CONFIRMATION > DELIVERY
ORDER > FULFILLMENT > CLOSURE

The correct answer is: REQ > RITM > TASK

The default workflow process for ServiceNow when a request is created follows the sequence of REQ (Request) > RITM (Request Item) > TASK. This structure is foundational to how ServiceNow handles service requests. When a request is initiated, it creates a "Request" record, which is denoted as REQ. This represents the overall service request from the user. Within this request, each service item that is part of the request is represented as a "Request Item" (RITM). Each RITM can then generate individual "Tasks" for fulfillment. This hierarchical structure allows for effective tracking and management of service requests. This flow is critical because it allows for detailed management of each item within a request, ensuring tasks can be assigned and completed separately while all items still relate back to the original request. This setup helps maintain organization and clarity in the service delivery process, enabling efficient handling of requests and their fulfillment. The other options do not represent the default workflow process as defined within ServiceNow. For instance, REQUEST > APPROVAL > TASK implies a more generalized process that does not directly align with the RITM structure, while PAYMENT > CONFIRMATION > DELIVERY and ORDER > FULFILLMENT > CLOS