ServiceNow Certified System Administration Practice

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What is the correct sequence for publishing Knowledge articles?

Draft, Review, Publish
Review, Publish, Draft
Publish, Draft, Review
Draft, Publish, Review

The correct answer is: Draft, Review, Publish

The correct sequence for publishing Knowledge articles in ServiceNow typically follows the process of drafting the article, then going through a review phase to ensure the content is accurate and meets quality standards, and finally publishing it for general access. Starting with the drafting stage allows authors to create and refine the article content, ensuring that all necessary information is included. After drafting, the review phase plays a crucial role in ensuring that the article meets organizational standards, is free of errors, and is useful to the intended audience. Once the article has been reviewed and approved, it can be published, making it available to users. This structured approach not only enhances the quality of Knowledge articles but also helps maintain consistency and reliability in the information provided within the organization, which is vital for effective knowledge management.