ServiceNow Certified System Administration Practice

What is another name for Customer Updates in ServiceNow?

1. Variable Types

2. Service Requests

3. Change Requests

4. Issue Logs

The correct answer is: Variable Types

The correct answer for another name for Customer Updates in ServiceNow is Service Requests. Customer Updates refer to the notifications and changes made regarding service requests submitted by users. In ServiceNow, Service Requests are formal requests made by customers for goods or services, and they often incorporate updates to keep the customer informed about the status of their requests or any changes. While Variable Types, Change Requests, and Issue Logs pertain to different elements within ServiceNow's functionality, they do not directly relate to Customer Updates in the same way. Variable Types refer to the different kinds of inputs or data fields that can be part of a catalog item. Change Requests are a specific type of request that involve modifications to existing systems or processes. Issue Logs refer to records of problems that need resolution, which is also distinct from how Customer Updates function in relation to service requests.