ServiceNow Certified System Administration Practice

What is a variable set in ServiceNow?

1. A set of workflow stages

2. A group of variables that can be shared with catalog items

3. A mechanism to store user preferences

4. A report summary

The correct answer is: A group of variables that can be shared with catalog items

A variable set in ServiceNow is essentially a collection of variables that can be utilized across multiple catalog items. This allows for a consistent approach to collecting similar types of information from users, ensuring that any changes made to the variable set are automatically reflected in all associated catalog items. By using variable sets, system administrators can manage variables more efficiently, reduce redundancy, and maintain standardized data collection methods throughout the ServiceNow platform. In this context, the other options do not accurately define what a variable set is. Workflow stages refer to the steps involved in a process, which is unrelated to the concept of variable sets. User preferences pertain more to individual settings or configurations for users rather than a collection of variables. A report summary indicates how data is presented and summarized in reports, which again does not align with the definition of a variable set. Therefore, the correct understanding of a variable set emphasizes its role in enhancing the management and sharing of variables across various catalog items within ServiceNow.