ServiceNow Certified System Administration Practice

What is a Knowledge Base in ServiceNow?

1. A storage area for scripts

2. A repository of important information

3. A list of users and roles

4. An archive of past incidents

The correct answer is: A repository of important information

The correct answer is "a repository of important information." In ServiceNow, a Knowledge Base serves as a centralized location where documentation, articles, and resources are stored. It is designed to help users find solutions to common problems, share insights, and gain knowledge about various processes and services. This functionality facilitates self-service support for users, as they can access helpful information without needing to contact support directly. The other options represent different concepts within ServiceNow but do not accurately define the Knowledge Base. For instance, a storage area for scripts pertains to a different area of the platform related to code and execution, while a list of users and roles would typically relate to user management and access control rather than knowledge management. An archive of past incidents might refer to a separate area focused on case management, which is distinct from the purpose and functionality of a Knowledge Base.