ServiceNow Certified System Administration Practice

What enables admins to set mandatory and read-only states for a field?

1. Data Policies

2. UI Actions

3. Business Rules

4. Client Scripts

The correct answer is: UI Actions

The correct answer relates to UI Actions. UI Actions are designed to create buttons or links that execute specific actions within ServiceNow. These actions can include modifying records, navigating to different forms, or triggering certain processes, and they allow system administrators to customize the behavior of forms and lists. In the context of setting mandatory and read-only states for a field specifically, UI Actions enable administrators to control the interactivity of form fields based on certain conditions. For instance, an admin can create a UI action that makes a field mandatory when a certain condition is met or set a field to read-only based on user roles or other criteria. Data Policies primarily manage data validation and can set fields to mandatory or read-only, but they operate more at the data layer and do not provide the same level of user interface control or define actions directly tied to UI elements. Business Rules perform server-side operations based on database transactions and are not specifically tailored for user interface actions. Client Scripts run on the user’s browser to modify the behavior of fields on the client side like making them mandatory or read-only, but they do not create explicit buttons or links for user actions. UI Actions, therefore, provide a unique capability that aligns closely with the needs for dynamically adjusting field properties within forms,