ServiceNow Certified System Administration Practice

What does the coalesce option do in Import Sets?

1. It allows multiple records to be imported

2. Makes the coalesce field a unique key

3. Enables data encryption

4. Defines access levels for imported data

The correct answer is: Makes the coalesce field a unique key

The coalesce option in Import Sets is primarily used to determine how incoming records should be managed when they are imported into ServiceNow. Specifically, when you select a field to coalesce on, you are indicating that this field should be treated as a unique key. This means that if a record being imported has a value in the coalesce field that matches a value already present in the target table, the import will update the existing record rather than create a duplicate. This is crucial in situations where maintaining unique records is essential, as it avoids the unnecessary duplication of data and helps ensure data integrity within the ServiceNow instance. By establishing a unique key through the coalesce option, you can effectively control how the system handles incoming data, enabling efficient updates and more organized data management.