ServiceNow Certified System Administration Practice

What does a delegate do in ServiceNow?

1. Oversee project completion

2. Receive and interact with assigned approvals and tasks

3. Manage user roles and permissions

4. Monitor system performance

The correct answer is: Receive and interact with assigned approvals and tasks

In ServiceNow, a delegate is responsible for receiving and interacting with approvals and tasks that have been assigned to another user who is temporarily unavailable. This functionality is particularly useful in scenarios where a user is out of the office or otherwise unable to perform their duties; the delegate can take on their responsibilities during this time. This ensures that workflows continue to function smoothly and that tasks do not remain stagnant, which supports productivity and effective task management within the ServiceNow environment. The other roles described, such as overseeing project completion, managing user roles and permissions, or monitoring system performance, fall outside the specific definition of a delegate's responsibility. While they are all essential aspects of ServiceNow management, they do not pertain to the delegation of tasks and approvals, which is the core function of a delegate.