ServiceNow Certified System Administration Practice

Disable ads (and more) with a membership for a one time $2.99 payment

Prepare for the ServiceNow Certified System Administrator Exam with engaging quizzes and detailed explanations. Master every topic and boost your confidence for the exam.

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

What does a Business Service Map graphically represent?

The CI relationships
The cost of business services
The uptime of CIs
The CI compliance status

The correct answer is: The CI relationships

A Business Service Map is a visual representation that illustrates the relationships between Configuration Items (CIs) within an organization's IT infrastructure and services. It effectively shows how different CIs—such as applications, servers, and network devices—interact and depend on one another to deliver business services. This map helps stakeholders understand the dependencies and impact of these CIs on business operations, making it easier to manage incidents, changes, and overall service delivery. The focus of a Business Service Map is not on financial metrics, uptime statistics, or compliance statuses, but rather on the interconnectedness of CIs that contribute to the functioning of the business services. By visualizing these connections, organizations can better strategize on service management and operational efficiencies.