ServiceNow Certified System Administration Practice

What do you click to save changes on an existing record and return to the previously viewed form?

1. Update

2. Right click form header and click save

3. Save

4. Create

The correct answer is: Right click form header and click save

The correct choice is to right-click the form header and click save. This action allows you to save any changes made to the existing record and simultaneously returns you to the previously viewed form. In ServiceNow, the user interface often provides various ways to perform similar tasks. When deciding to save changes while maintaining your workflow, the option to right-click the form header is particularly useful because it offers a context-sensitive menu that reflects several actions. Selecting save from this menu allows for a smooth transition back to your previous view, confirming that any modifications have been successfully recorded. Other methods like using the Update or Save buttons are common actions as well; however, they typically redirect you to a different state or may not provide the option to maintain the current interface, making it less efficient if your intention is to continue working without interruption. The choice to create is clearly not applicable here, as it does not pertain to modifying an existing record but rather initiating a new one.