ServiceNow Certified System Administration Practice

What do you click to save changes on a new form and return to the previously viewed page?

1. Submit

2. Update

3. Save

4. Cancel

The correct answer is: Update

The correct choice for saving changes on a new form and returning to the previously viewed page is "Update." When you click "Update," the system saves any modifications made on the form to the database and directs you back to the previous record or list you were viewing. The "Update" function is specifically designed to capture changes and persist them, ensuring that any updates you have made are reflected in the application. This is essential for workflows in ServiceNow, where maintaining current data is critical for accurate reporting and task management. In contrast, choices like "Submit" and "Save" may not serve the same purpose depending on the context in which you are working. "Submit" can imply more of an action to initiate a process or workflow rather than simply saving changes, while "Save" typically keeps the changes but may not redirect you back to the previous page, depending on the specifics of the UI flow. "Cancel" would not save any changes and would instead discard them, returning you to the previous screen without any modifications being retained.