ServiceNow Certified System Administration Practice

What do you call a tangible device or intangible dedicated software in the CMDB?

1. cmdb_ci

2. ci_item

3. configuration_entity

4. item_registry

The correct answer is: cmdb_ci

The term used to describe a tangible device or intangible dedicated software in the Configuration Management Database (CMDB) is "cmdb_ci." This designation specifically refers to configuration items (CIs), which represent all the components in the IT environment that need to be managed to deliver IT services. The cmdb_ci table is a core component of ServiceNow’s CMDB and is used to track and manage these items, including hardware, software, documentation, and services. The other terms, while they may seem relevant, do not accurately represent the scope of what a CMDB entry entails. "ci_item" is not a standard term associated with the CMDB; instead, it could be seen as a broader description. "configuration_entity" could imply a broader concept but does not specifically relate to the structured representation found within the cmdb_ci table. Lastly, "item_registry" is not a recognized term in ServiceNow's CMDB context, as it does not capture the fundamental concept of configuration items in the way that cmdb_ci does.