ServiceNow Certified System Administration Practice

What do Import Sets do in ServiceNow?

1. Create a backup of data

2. Load and manage configuration items

3. Load data, create transform map, and transform data

4. Generate reports on imported data

The correct answer is: Load data, create transform map, and transform data

Import Sets in ServiceNow serve the primary function of loading data into the ServiceNow platform, creating transform maps to define how that data should be processed, and then executing the transformation of the data based on those maps. When data is imported, it does not directly enter the target tables; instead, it first lands in the Import Set tables. The transform maps are then used to specify how data from these Import Set tables should be moved into the appropriate tables in ServiceNow. This process allows for a controlled and flexible approach to data ingestion, as it enables the system administrator to validate and transform the data before it is fully integrated into the system. This feature is particularly useful when dealing with large volumes of data from external sources, ensuring that any necessary data modifications or validations can be applied consistently. The other options highlight functions that are not the primary purpose of Import Sets: creating backups of data, managing configuration items, or generating reports on imported data do not capture the essence of what Import Sets are designed to accomplish within ServiceNow. Import Sets focus on the data loading and transformation process, making option C the most accurate representation of their functionality.