ServiceNow Certified System Administration Practice

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What can cause events in a ServiceNow instance?

Scripts executing on the server
User actions taken on the platform
Scheduled jobs running periodically
System notifications being sent

The correct answer is: User actions taken on the platform

In a ServiceNow instance, various activities can trigger events, and user actions are among the most direct causes of these events. When users interact with the platform—such as submitting a request, updating an incident, or changing a record—these actions can produce events that the system captures for processing. User actions are fundamental to how ServiceNow operates, as they initiate workflows, notifications, and other system responses. Additionally, other choices also contribute to event generation within a ServiceNow instance. For instance, scripts executing on the server and scheduled jobs can generate events based on their execution outcomes, while system notifications can also trigger events in response to specific changes in the system. Each of these choices reflects different means by which the system can respond to activities and shifts in data, but user actions hold a crucial role in the overall event generation process.