ServiceNow Certified System Administration Practice

What can be tracked using ServiceNow's Change Management module?

1. Financial transactions

2. System changes

3. Employee attendance

4. Customer feedback

The correct answer is: System changes

The Change Management module in ServiceNow is specifically designed to track and manage changes to IT systems and services. It provides a structured process for requesting, reviewing, authorizing, and implementing changes while minimizing risks to the stability of the IT environment. The tracking of system changes includes documentation of change requests, assessment of risks and impacts for proposed changes, and monitoring of the change implementation process. This allows organizations to ensure that changes are made in a controlled and systematic way, aligning with ITIL (Information Technology Infrastructure Library) best practices. Other options, such as financial transactions, employee attendance, and customer feedback, are not the primary focus of the Change Management module. Financial transactions would typically be managed in a financial management system, employee attendance falls under human resources or workforce management tools, and customer feedback is generally handled through customer relationship management (CRM) systems or feedback platforms. Thus, the Change Management module's core functionality centers around system changes, making it the correct choice.