ServiceNow Certified System Administration Practice

What can be delegated in ServiceNow?

1. Extensions

2. One-to-many

3. Many-to-many

4. DB views

The correct answer is: Extensions

In ServiceNow, delegation refers to the ability to assign certain roles or tasks to other users or groups, allowing for more efficient management of workflows and responsibilities. Among the options provided, extensions can indeed be delegated. Extensions in ServiceNow refer to various customizations, such as applications or modules that build on the existing ServiceNow platform. By delegating extensions, administrators can empower other users or teams to manage specific aspects of these customizations without giving them full administrative access. This not only enhances the collaborative nature of platform management but also allows for specialized tasks to be handled by those with the relevant expertise. On the other hand, the other choices do not align with the concept of delegation in the same way. One-to-many and many-to-many typically describe relationships between records in a database, which are not delegated but rather defined and managed within the database schema. DB views are a method for presenting data in a particular format or structure, and while they can be shared or modified, they do not inherently represent a delegation of responsibility or control. Understanding delegation within the context of system management is essential for optimizing workflow and ensuring that users can operate efficiently within their defined roles in ServiceNow.