ServiceNow Certified System Administration Practice

Disable ads (and more) with a membership for a one time $2.99 payment

Prepare for the ServiceNow Certified System Administrator Exam with engaging quizzes and detailed explanations. Master every topic and boost your confidence for the exam.

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

What are the three types of SLA distinguished in service management?

Start, Stop, Pause
Onboarding, Ongoing, Offboarding
Active, Pending, Completed
Initial, Intermediate, Final

The correct answer is: Start, Stop, Pause

In service management, the three types of Service Level Agreements (SLAs) are typically categorized based on the different stages of their lifecycle: Start, Stop, and Pause. - **Start** refers to when an SLA is activated and begins to track the time against the agreed-upon service levels. - **Stop** signifies the conclusion of the SLA's tracking period, indicating when the service has been delivered successfully or the SLA conditions are no longer applicable. - **Pause** allows for temporary suspension of the SLA tracking—often used when a service cannot continue due to external factors or customer request. This means that time does not count against the SLA during the pause. These stages are critical for managing the lifecycle of SLAs effectively and ensuring that service delivery can be accurately assessed against the commitments made. The other options represent concepts that do not correctly align with the typical SLA categorization in service management. The choice regarding onboarding, ongoing, and offboarding relates more to employee or customer lifecycle management rather than SLAs specifically. The active, pending, and completed statuses could describe the stages of a process rather than the types of SLAs. Lastly, initial, intermediate, and final do not specifically correspond to the structured stages of SLA management.